Pixma TS9120 Duplex Jams Every Time

[ritcheyvs]

My 6-month-old TS9120 worked flawlwssly until last night.  Now the printer jams every time trying to print the backside in autoduplex. 

Single side printing and the front side of duplex printing still work fine every time. 

But when I try tp print in duplex, the paper jams "accordian" like inside the printer befind (viewed from back of printer) the transport cover unit. 

It appears (to me) that the duplex paper path should go around the transport cover but instead the paper goes up, before it gets to the transport unit, and crumples up there.  The error code is 130.

[ritcheyvs · Accepted solution]

Correction:  the error code was 1300

Resolution:  I called Canon support and spoke with Alan.  After reviewing the symptoms and my troubleshooting actions, he decided it was likely a hardware problem.  Because the printer is within warrannty he arranged an exchange but 9120s were not available so they will substitute a TS8320.  I was able to print my Amazon invoice (from Amazon site) as proof of purchase, which I sbumitted to Canon by email, along with other information (name, address, S/N, etc).

I'm still a Canon fan.

[conwm0204]

My TS9120 is 2 years old (out of warranty) and has suddenly developed the same problem. I can no longer do double-sided printing. I will use up the substantial supply of ink cartridges I have left doing exclusively single-sided printing, then buy a new printer. The new one will not be a Canon product.

[immargarita]

Yup!  Ours is out of warranty now (of course it is!) and now it suddenly will not print double-sided without a supposed repeated paper jam.  I have cleaned ALL the rollers repeatedly and am at wit's end with this sudden problem when just a week ago it was printing 2-sided without issue.  How do we suddenly have a "hardware problem" now?  Incredibly frustrating!  Have so many cartridges left, we have treated this printer like gold for years, annoying!  I was going around promoting Canon printers to colleagues just a few months ago, now??  Fuhgeddaboudit!

[DRAE]

Mine has started doing the exact same thing and of course it is out of warranty.  I printed one 2 sided document without a problem and 5 minutes later I try printing another and second page jams.   I have cleared everything at least 5 times.  I have watched videos and searched for answers to no avail.  Will print single sided only.  I had just ordered ink so I will print single sided for awhile and then get a new one.  Really doubting about buying another Canon.  I take very good care of my printer and even though it is old in years it is not in usage.  It takes me approximately 5 months to go through a ream of paper.