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Pixma TS8322 not connecting

lindamh
Apprentice

Since updating to Monterey 12.6.5 my computer says my printer is not responding. The printer says to confirm if I want to connect to a computer, but then says to follow the directions on the computer and there are no directions.

Edited to add more information - the computer and printer connect via Wi-Fi. I've unplugged the printer and replugged it in, disabled it from the Wi-Fi and then enabled it, replaced low inks, tried to see if there were any updates to the printer but not able to get to that place, (that's when I get the message to connect to the computer and it can't), deleted the printer from my computer using system preferences and then attempted to add it and it says an error occurred. Probably some more things too, but that's the general gist of things.

Due to the timing I'm guessing it might be the update to 12.6.5, and was wondering if anyone else had encountered that.

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

If you have a smart phone or tablet, please try downloading our free Canon print inkjet selphy app and let us know if the app can detect the printer. You will want to make sure the mobile device is connected to the same network you connected your printer to. 

We look forward to your reply. 

View solution in original post

5 REPLIES 5

Danny
Moderator
Moderator

Hi, lindamh!

So that the Community can help you better, we need to know whether your computer and your printer are talking to each other via Wi-Fi or via a USB cable. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Thank you for the suggestion. I've edited my initial post.

ArthurJ
Product Expert
Product Expert

Hi,

If you have a smart phone or tablet, please try downloading our free Canon print inkjet selphy app and let us know if the app can detect the printer. You will want to make sure the mobile device is connected to the same network you connected your printer to. 

We look forward to your reply. 

Thank you for your response. I did as you suggested and it worked fine, so then I tried my desktop and it also worked just fine. I'm not sure what went on here, but I'm just happy to be working again!

 

Looks like I'm back again . . . My iPad will connect to my printer, and will print from the iPad. For a while my desktop was also connecting to the printer and all was working fine. Now, the desktop can no longer find the computer and I'm back where I started again.

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