Pixma TS6020 Service Notice - Feed Roller Gear and Errors C000 and 6000

[SteveFixIt]

Hi,

I have a Pixma 6020 which was purchased in 2017.

It has just failed, initially with code C000. I've opened it up, and found a gear wheel (cog) had fallen off. I reinstalled it, and it keeps falling of - I get two different codes, either C000 or 6000.

I searched, and discovered that there is a Service Notice for this problem (see https://www.usa.canon.com/internet/portal/us/home/support/product-advisories/detail/Service-Notice-P...) where Canon indicate they will repair or replace the printer.

Does anyone have any recent experience getting this issue resolved (I realize the printer is 3 years old), and is there a way to report this issue online or via email (communicating during the work day by phone is a real problem for me)?

Thanks,

 Steve

[ArthurJ]

Hi SteveFixit,

I recommend contacting our chat team. To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

[pra6hu]

Hi Arthur J,

I do have similar issue the feed roller gear came out, I tried to fix, but its keep getting ejected. I tried to reach support, but my warranty was expired so not able to connect the support. Another possibility to reach support?
Chat also denying the request ,since the warranty was expired. I don't want to throw the printer for a single gear issue. any help is appreciated

[ArthurJ]

Hi,

Since the roller keeps getting ejected, the printer would require service. Please be advised it may cost more to repair the printer compared to replacing it. 

You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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