cancel
Showing results for 
Search instead for 
Did you mean: 

Pixma TS 5020 Scanning documents (while offline)

jvg
Apprentice

Hi everyone,

 

I recently bought a USB cable to connect my laptop to my printer so that I can scan documents while offline.

 

I initially tried scanning a document to my laptop by using the menu options on the printer. Unfortunately, nothing happened. After installing the driver for my printer, I was able to successfully scan a document by using the "Canon Quick Menu" that has been installed on my laptop. The scan resulted in a JPG image, however, this is not the result I want.

 

This is an issue for me because:

 

  • I would like to use the menu on my printer rather than the "Canon Quick Menu" on my laptop. 
  • I would like to import multi-page PDFs, not JPGs.

Any help troubleshooting my issue is greatly appreciated.

 

Thanks!

 

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi jvg,

 

Please click HERE for the steps to scan from the printers operation panel and select what type of format to save the scan as.

 

If this does not work, please contact Canon's chat team for free by clicking HERE and asking for a live agent in the chat box that appears.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM