Pixma TR8620 will not print PDF documents

[pattw]

I have a Pixma TR8620 printer that I moved to a different computer. The computer is running Windows 10, I installed Adobe Acrobat Reader, made it the default for PDF documents, installed all the drivers for the printer, and when I try to print, it brings up  the print window, but when I tell it to print it gives me an error - without an error code, and does not print.

I do not know where to start to troubleshoot this. Can someone please help me? Thanks!

[jrhoffman75]

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@pattw wrote:

I have a Pixma TR8620 printer that I moved to a different computer. The computer is running Windows 10, I installed Adobe Acrobat Reader, made it the default for PDF documents, installed all the drivers for the printer, and when I try to print, it brings up  the print window, but when I tell it to print it gives me an error - without an error code, and does not print.

I do not know where to start to troubleshoot this. Can someone please help me? Thanks!

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1. When you select Print in Acrobat Reader does the Canon printer driver show up?

 

[pattw]

Yes, it does. Then it thinks for a long time and it gives me an error - sadly, no number. But, I am thinking it may not be the printer. I just tried printing the document on my husband's computer which has an 8620a, and it failed there too. But, I also tried printing an older pdf document from my computer from before the switch and it failed too. Basically, it is not printing anything pdf.

[pattw]

Ok, something weird is going on, but it also gives me an error when I try printing a jpeg. So, probably a connection error for this new computer, although that does not explain the problem on my husband's computer! I may have to wait for tech support to get home for dinner... 😀