02-14-2025 12:30 PM
Purchased this printer a few months ago and am trying to print a picture for the first time. It prints color documents (e.g., PowerPoint slides) just fine but pictures print out almost completely black. I've tried all of the adjustments, remove and place the ink cartridges back, recycled paper, etc. I've tried printing as a word document, PDF, etc., and have tried multiple pictures. The same thing happens if I try to print a picture in B&W.
Original:
Printer
Original
Printer
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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