Pixma MX922 test page good but will not print documents in black ink

[cmax44]

MX922 was working perfectly and I love this printer. A few days ago, it failed to print an on-line tax return. Assumed there was some problem with the web site so I just saved it as a pdf. Then it happend again...prints color fine but nothing in black. Nozzle check/test page is perfect but did a cleaning anyway. Still the same. Happens with most WORD documents but one I created 4/5/16 will print--one I created 4/6 will not. So far all Acrobat & html docs are affected. Have deleted and added printer but that did not help. I have never been able to use as wireless so it is plugged into USB.

OS MAC el Capitan. Recently installed Family Tree Maker and perhaps an MS Office update. 

Will appreciate any suggestions.

[cmax44]

Forgot to add that it will also not copy a document from glass when I select "black" but will copy if I select "color"   but not a good copy.

[Michael]

Hello.

Double check your latest nozzle check printout to confirm whether or not the PGBK grid is printing at the top of the pattern.  It should be above the two cyan bars.

If the grid is missing, try performing 1-2 deep cleanings to see if this will help.

If you continue to have difficulties with this issue, find more help at Contact Us.

[cmax44 · Accepted solution]

Thank you for your reply. You are correct...I did not realize there were supposed to be two black grids on the test page. I called tech support and we are working on it. 

[tytyguy]

try to use a online test page generator like printertestpage.org

[mritter7698]

did you find a solution for this?? I am having this same problem

[csmi]

Horrible online support and horrible printer functionality.   If it prints black on the test page next to the colors, it should be able to print black on a non-test page. 

Im having the same problem.   It prints 3 rows of different shades of fblue, 3 rows of different shades of red, 1 row of yellow, then 1 row of black.  To the left of all of these 8 rows, it prints diffferent shades of gray-black.   Above the 3 rows of blue, it very faintly prints some black, so faint, that its almost nothing.

It seems that this problem is not a bug, but a feature.

[jbbass71]

Posts: 2

Registered: ‎12-08-2018

Re: printer not printing black 

‎12-08-2018 01:48 PM

Hi, yes ALL of the Canon Support responses are Canned / Robot scripted responses and useless.

Canon has no idea how to fix this problem. There is hope! See below for FIX / Work Around.

Here is the only "work around" that I read that actually WORKS!  FYI For PC  Sent by user on 1/13/2017:

Re: printer not printing black 

‎01-13-2017 10:54 PM

Russ,

Checking again, the setting I changed was to change the paper setting to High Resolution Paper.

Go to your Printer Properties. In the General tab, there is a Preferences button.

Open Preferences and change Media Type to High Resolution Paper.

That is a global setting.

Alternatively, on a project by project basis, when you want to print something, ctrl P opens up the print command.

Click on the Properties button and change Media Type to High Resolution Paper.

This change to High Resolution Paper has worked for me to bypass the pigment black.

Update: BTW this only uses the SMALL BLK cartridge. So in the long run will cost more. You can also save the High Resolution paper setting as a default in the Ctl/P dialog "Properties" menu by selecting the paper type under "Media Type" to "other types" / High Resolution, then by cking the "Always use this setting" box in the lower left of the the dialog box.

[jbbass71]

Hi, yes ALL of the Canon Support responses are Canned / Robot scripted responses and useless.

Canon has no idea how to fix this problem. There is hope! See below for FIX / Work Around.

Here is the only "work around" that I read that actually WORKS!  FYI For PC  Sent by user on 1/13/2017:

Re: printer not printing black 

‎01-13-2017 10:54 PM

Russ,

Checking again, the setting I changed was to change the paper setting to High Resolution Paper.

Go to your Printer Properties. In the General tab, there is a Preferences button.

Open Preferences and change Media Type to High Resolution Paper.

That is a global setting.

Alternatively, on a project by project basis, when you want to print something, ctrl P opens up the print command.

Click on the Properties button and change Media Type to High Resolution Paper.

This change to High Resolution Paper has worked for me to bypass the pigment black.

Update: BTW this only uses the SMALL BLK cartridge. So in the long run will cost more. You can also save the High Resolution paper setting as a default in the Ctl/P dialog "Properties" menu by selecting the paper type under "Media Type" to "other types" / High Resolution, then by cking the "Always use this setting" box in the lower left of the the dialog box.

[jbbass71]

Russ,

Checking again, the setting I changed was to change the paper setting to High Resolution Paper.

Go to your Printer Properties. In the General tab, there is a Preferences button.

Open Preferences and change Media Type to High Resolution Paper.

That is a global setting.

Alternatively, on a project by project basis, when you want to print something, ctrl P opens up the print command.

Click on the Properties button and change Media Type to High Resolution Paper.

This change to High Resolution Paper has worked for me to bypass the pigment black.

Update: BTW this only uses the SMALL BLK cartridge. So in the long run will cost more. You can also save the High Resolution paper setting as a default in the Ctl/P dialog "Properties" menu by selecting the paper type under "Media Type" to "other types" / High Resolution, then by cking the "Always use this setting" box in the lower left of the the dialog box.

[TravelGirl]

Sorry to get back to such an old topic.  My Canon MX920 started doing the same thing out of the blue - will not print.  Test page prints every color except top black grid.  This solution worked for me, but it will burn through ink faster, which is already expensive.  Did Canon deliver a solution for this problem yet?

[Darius]

Hi, TravelGirl.

If the problem is recurring, make sure you're using Canon genuine inks for the printer.

Canon USA does not recommend the use of inks manufactured by third parties in Canon printers.

Canon genuine inks are formulated specifically for use in our ultra-precise print head. Our print head and inks work together as a precisely engineered system to support optimum image quality, print speed and reliability in higher resolution text and color printing applications.

Canon supplies and accessories can be purchased online at http://shop.usa.canon.com/, or by calling 1-800-385-2155 to speak to a Canon Direct Representative.

Should you decide to use inks manufactured by third parties in your Canon printer, and such inks cause damage to your product, this damage will not be covered under the product's limited warranty. Any repairs required as a result of such damage must be made at your expense.

If this problem is occurring even when using Canon genuine inks, then the printer may need to be replaced.

If you are located in the U.S., one option I can offer is the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping.

If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002. You will need to have the printer's serial number for this call; the serial number may be found on the back of or inside the front of the printer. Please keep in mind, you are under no obligation to take advantage of this offer immediately to gain the information.