Pixma MX922 Support code 1403

[scporath]

Four year old printer with no problems.  I used it in the morning and it worked fine, later that day I tried to print and got Support Code 1403  "The type of print head is incorrect.  Install correct print head".  I've taken the print head in and out several times, cleaned it, replaced ink cartridges and still same error.  Help!

[ArthurJ · Accepted solution]

Hi scporath,

Since the error does not clear, the print head has experienced a hardware failure. Since the printer is our of warranty, you qualify for the Canon upgrade program.

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

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