Pixma MX 892 Won't Turn On

[Mortypie]

My Pixma MX892, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[nebnetto]

aquanode

Hey, if your printer is only 3 months old, I would definitely get it fixed under the warranty.  (And maybe still

buy another make of printer - so you  would have one while the Canon is being fixed, and for the next

time the Canon craps out.)

If there any costs involved to get the Canon fixed i.e.: shipping, insist that Canon pick up the cost.  After all,

it's not you fault their products keep breaking.

Either way - good luck with your new Epson.

[cobrajunkie]

I would insist that Canon restart the warranty from date of repair and point to this thread. It will be interesting to see how long this goes on before they take action.  I can see a new business case book on the horizon;

"How to Ruin Your Company's Reputation with Social Newtorking"

                                                                                     - by Canon USA

[tyroneslothrop]

I'm not even worried about it anymore. I find it absolutely hilarious that this thread is contained on the Canon website -- clearly they care about their customers. I've already replaced my printer with a more reliable printer from a trustworthy company. I will never buy another Canon product.

[gdelprete]

My Pixma MG5320 has same problem and I noted 5 others that had reported this issue. This isn't a coincidence, just a faulty product. Wonder what governemtn agency oversees this? 

[connieanne]

Curious if the BBB would intervene? I have had success with the BBB previously. However not for this Canon printer crap!
We all will have to file a complaint which is not that inconvenient.

[cobrajunkie]

Probaly the smart thing to do.  Do you file a complaint from the state you reside or in the state for Canon USA headquarters? (Melville, NY)

Here's the link to start the process.

[connieanne]

Complaints are handled by the BBB serving the region where the business is located.  So I guess it would be coporate head quarters?

[cobrajunkie]

Headqurters located here;

Canon U.S.A., Inc.

1 Canon Park

Melville, NY 11747

[tyroneslothrop]

Coming up in NJ, I guess?

http://www.bbb.org/new-jersey/business-reviews/office-furniture-and-equipment/canon-u-s-a-inc-in-jam...

[cobrajunkie]

BTW...   Going on a month with my Epson Workforce WF3620 and couldn't be happier.  Let's see how long it takes for the URL to be deleted.

You can purchase one on Amazon here