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Pixma MP990 Won't Scan

lbrigman
Apprentice

I haven't changed a thing on my MacBook Air and tried to scan today and I get the following pop up:

 

You do not have permission to 

open the application "Canon

IJScanner1".

 

Contact your computer or network 

administrator for assistance

 

This is my personal laptop and no one else uses it.

 

In order to scan I have to go into settings, click on the printers and scanners, select my printer and click scan.

 

I can not use the options on the printer and select scan.  All it does when I do is pretend its' scanning and nothing ever happens.  That's why I've always gone through Settings.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi lbrigman,

What version of OSX is installed on your Mac?

Are you using your PIXMA MP990 wirelessly?
or with a USB cable?

 

 

 

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