Code: 5, 157, 69

[JDizzle01]

My MG 3620 stopped working to scan though the IJ Scan Utility. I made sure everything was up-to-date, I made sure drivers were up-to-date, I uninstalled and reinstalled, I disabled and reenabled, and I am even using a wired connection (USB). I downloaded the scan app from Windows and that works flawlessly. I keep getting the "Code: 5, 157, 69" error along with "possible reasons" why the applicaiton can't communicate with the scanner. None of which apply to my situation. Under "Scanner Selection", it shows the only scanner which, again, works fine with the Windows Scan app. I checked other forums and no, I'm not using a VPN.

[Patrick]

Hi JDizzle01,

The 5,157,69 error can be resolved by reinstalling the driver.  You stated that you have already performed this, but please try the steps below.  To reinstall, please disconnect the USB cable and then follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG3600 series and left click on Remove device. Repeat until all MG3600's are removed.

5. Click on the back arrow in the upper left hand corner to return to Control Panel.

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon MG3600 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

2. Click the Select button next to "MG3600 series MP Drivers Ver. 1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "m68n-win-mg3600-1_01-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, only reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to scan using the IJ Scan Utility.