PIXMA MG3620 error code of 5B02

[Sjperez196565]

Hi! I purchased the above-mentioned printer in 2017 or 2018. I've been getting an error code of 5B02 for about a week now. The code states to call Canon Technical Support, I did but they're already closed for the day. Anybody else with the same problem ever? Is it worth the headache of trying to figure it out/repair it OR just purchase another printer?

[ArthurJ]

Hi,

If the ink absorber in your printer is full, this error can appear and the printer would require service.

Since the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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