PIXMA TS7720 Error Code 5100 and 1303 Constant Paper Jams

[ringleader]

I have had my TS7720 printer for 3 weeks. I get 5 to 10 paper jams for each 1 page I try to print. It is terrible!  I've never experienced anything like this. Is anyone else having this problem? How did you fix it? It there a certain weight of paper I should be using? Is there some setting I need to change? The paper jams are ALWAYS inside the printer. The paper feeds in and the print head starts to print and then the paper gets wrinkled and like caught on the print head. I've taken out the print cartridges and re-seated them several times but that does not fix the problem. If I could return the printer I would but I'm past the 2 week window. I'm desperate for a solution otherwise I'll have to buy another printer - I can't use this one at all!!!!

Thank you so much,

Ringleader

[Patrick]

Hi ringleader,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS7720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[ringleader]

Thank you Patrick, I will do that.