05-31-2022 10:16 AM
Hello, I have the Pixma MG7520. All of a sudden it just stopped printing in the middle of a job this morning and turned off. I since have not been able to get the printer to turn back on. I have unplugged several times and also moved to a different outlet. It starts to look like it's booting up, but then just shuts off. I have had the printer several years but it does not get heavy use; not sure if it's just age or if there is something else to try and get the printer to turn on. TIA
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05-31-2022 12:22 PM
Hi,
Based on your description, you printer has experienced an internal hardware issue and would need to be replaced.
If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
06-02-2022 07:23 PM - last edited on 06-02-2022 10:28 PM by SamanthaW
I called Canon, this happened Tuesday to a whole lot of people. Here is the solution:
SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines] Although I wish I could sell it to make up for my 2 + hours of time. Here is what you need to do to fix it:
Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.) So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:
On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual. Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001 Click OK, then click No.
That's it. You should be good to print.
You are welcome! Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.
05-31-2022 01:20 PM
Thank you for the prompt response.
06-01-2022 02:28 PM
I wouldn't run out and buy a new printer just yet. Numerous people had this same issue happen to them on May 31st. Something fishy here.
05-31-2022 01:26 PM
Heads up fitzkake - there are several other people that have seemingly had the same or very similar issue, and it occurred for all of us starting today. That thread is here: https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MG7520-will-not-stay-on/td-p/373390
05-31-2022 02:25 PM
Also fitzkake, I found that my printer boots up as expected and prints if it is not connected to wifi/ router turned off. I'm betting similar for you.
06-03-2022 09:23 AM
see sheri99's post, it tells you how to fix it. I did and it works!
05-31-2022 05:19 PM
I am having the same problem and it only started today. I wonder if this is some type of planned obselesence (sic). This is happening to too many people on the same day to be a random issue.
06-01-2022 07:02 PM
Has your (Canon's) WiFi connectivity firmware been hacked???
06-01-2022 09:46 PM
I started having the same problem today, my wife tried to copy something and the printer was off. She tried and tried but the thing would start the turn on cycle but then turn off again within 10-15 seconds.
After reading many of these posts I got mine to turn on by first turning off my WiFi and then turning on the printer, it took awhile, but the printer turned on, with the error message about properly shutting it down. I could copy but did not try to print via usb. When I turned my WiFi back on the printer shut down. And would not turn on again.
I believe as others have said this is probably a software switch used by Canon to require us to buy a new computer. (or a hack targeting MG7250s, but why? that doesn't make sense)
06-01-2022 10:06 PM
It's all Canon inkjets, so your (and my) 7520 weren't singled out 🙄
06-02-2022 01:04 PM
See my post below in thread. Call canon 1800-652-2666. They will walk you through the solution quite quickly.
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