Canon Community

jandhward · ‎05-31-2022

Was working fine yesterday and then today will not turn on. Reading other support messages and have unplugged for more than 1/2 hour. Moved to different outlet and will not turn on.

jandhward · ‎06-03-2022

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines] Although I wish I could make up for my 2 + hours of time. The tech told me that when they walked into the office Tuesday morning, "the stuff had hit the fan" because this has affected many models and they don't know what caused it. Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.) So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual. Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001 Click OK, then click No.

That's it. You should be good to print.

You are welcome! Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.

View solution in original post

jandhward · ‎06-01-2022

Disconnected from WiFi and it will stay on. Now have to find the cord to plug directly to my laptop to print that way for now.
I don’t know how canon can do a hardware fix if it turns off immediately when hooked up to WiFi. It won’t be able to download the fix.

jandhward · ‎06-03-2022

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines] Although I wish I could make up for my 2 + hours of time. The tech told me that when they walked into the office Tuesday morning, "the stuff had hit the fan" because this has affected many models and they don't know what caused it. Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.) So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual. Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001 Click OK, then click No.

That's it. You should be good to print.

You are welcome! Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.

jandhward · ‎06-03-2022

I got the previous post from another post about a mg6620 not staying turned on!
Thank you so much for posting the solution!

pizzonally · ‎06-03-2022

This worked for me, too! Thank you!

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Pixma MG6620 will not turn on!!