Hi mesposito369,
You are correct, the 1300 error on your PIXMA TR8620 is an paper jam related error.
Please follow the steps on this page to clear paper jammed inside of your printer:
https://ij.manual.canon/ij/webmanual/ErrorCode/TR8600%20series/EN/ERR/err_other0100.html?ref=err_oth...
Next, please follow the steps on this page to clear jammed paper from the back of your printer:
https://ij.manual.canon/ij/webmanual/ErrorCode/TR8600%20series/EN/ERR/err_other0500.html?ref=err_oth...
If the paper jam error persists, your PIXMA TR8620 would require service.
If your PIXMA TR8620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA TR8620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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