cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma G6020 No Longer Prints in Black

tempeashers
Apprentice

This printer was working great until a couple days ago when the black started to fade, and now it doesn't print black at all.  I've tried all the cleaning and deep cleaning steps and nothing works.  Please help! 

7 REPLIES 7

Patrick
Product Expert
Product Expert

Hi tempeashers,

 

Performing a system cleaning should resolve this issue. To do this, please follow these steps:

 

 1.  Please press the wrench and screwdriver button on your G6020

 

 2.  Repeatedly press the right arrow button to select Maintenance and press the OK

 

 3.  Press the right arrow button to select Ink Flush and then press the OK button

 

 4.  Choose All Colors, Color or BK and press OK

 

 5.  Check the displayed message and press OK button

 

 6.  Select Yes and then press OK button

 

 7.  Select Yes and then press OK button

 

This procesdure is also covered in the manual:

 

https://ij.manual.canon/ij/webmanual/Manual/All/G6000%20series/EN/NTR/ntr_h_01.html

 

Once complete, please attempt to print.

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My G6020 printer power key is flashing and the yellow triangle is flashing, too. The screen says "See manual" and will not allow me to press the wrench button. What do I do?

I figured out how to follow your directions but now I have the message that it "Cannot perform system cleaning try again after refilling the ink tanks." The tank is full--about 1/4" below the dot. Please help! I need to complete a project!

Hi canon4njm,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Did you get this issue resolved? The same thing has happened to me and I am getting the same error when trying to perform the ink flush

No, it did not resolve for me. The only way I can print black is to change the paper to High-Resolution paper. This is very disappointing and I will NEVER buy Canon again.

I ran the cleaning function, followed by a deep cleaning, and then the black ink came back. I don't print often, not sure if that's the reason but for now this fix is helping

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.