02-19-2021 11:02 AM
This printer was working great until a couple days ago when the black started to fade, and now it doesn't print black at all. I've tried all the cleaning and deep cleaning steps and nothing works. Please help!
02-19-2021 03:09 PM
Performing a system cleaning should resolve this issue. To do this, please follow these steps:
1. Please press the wrench and screwdriver button on your G6020
2. Repeatedly press the right arrow button to select Maintenance and press the OK
3. Press the right arrow button to select Ink Flush and then press the OK button
4. Choose All Colors, Color or BK and press OK
5. Check the displayed message and press OK button
6. Select Yes and then press OK button
7. Select Yes and then press OK button
This procesdure is also covered in the manual:
Once complete, please attempt to print.
If you continue to have difficulties, please contact our support group using the following link:
06-28-2021 08:32 PM
06-28-2021 08:41 PM
08-13-2021 04:07 PM
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
11-30-2022 02:36 PM
Did you get this issue resolved? The same thing has happened to me and I am getting the same error when trying to perform the ink flush
12-05-2022 05:05 PM
No, it did not resolve for me. The only way I can print black is to change the paper to High-Resolution paper. This is very disappointing and I will NEVER buy Canon again.
12-05-2022 06:08 PM
I ran the cleaning function, followed by a deep cleaning, and then the black ink came back. I don't print often, not sure if that's the reason but for now this fix is helping
02-15-2023 09:06 AM
I am having the same trouble. The only way to get the black to print is to do a deep clean and then it only works for about 2 pages. Is there any way to correct this?
02-15-2023 09:18 AM
Some sources say to perform an ink flush, for me that didn't work because the printer wouldn't do it - it was just stuck in whatever mode it was in. But try that first. If it won't do the ink flush, move on to a basic cleaning, following by one or two cycles of deep cleaning. Try printing after each step and see what happens. Sometimes it starts working again after a basic clean, sometimes it needs one cycle of deep clean, sometimes two. Hope this works for you!
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.