cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma G6020 Black Not Printing/Head Not Aligned

Kuroe_Draws
Apprentice

My Pixma G6020 printer is not able to print black, I have run just about every maintenance/cleaning I can on it short of pulling the thing apart and trying to clean things by hand. I have done ink flushes, refilled the ink tank, clean and deep cleans, and I even bought a new print head and replaced it. As far as I can tell the main issue is that the print head is failing its alignment checks but this seems like a hardware and not a software problem specifically seeing as all the fixes I can run from maintenance have done nothing to help it. Any advice on how to proceed? It's been doing this for about a week and I'm at a loss. I'd like to avoid sending it in for repairs if I can as I use it pretty regularly and don't want to be without it for too long.  

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on this type of issue and the steps you have already taken, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements