10-06-2021 08:23 PM - edited 10-06-2021 08:33 PM
All of sudden I can't get my Pixma G4210 to print or scan from or to my computer. It always says it is offline when I try to print and gets suck "Printing - Looking for printer" and can't connect. When I try to scan it can't connect either. I am using a macbook running macOS Big Sur version 11.6. I am not sure if updating my computer OS has anything to do with it, but I can't get it to print or scan. I have tried deleting and uninstalling all software and readding the printer and all software multiple times, and it still doesn't work. I am able to print if I unplug and plug it back in, but afte that it won't print. I can't get it to scan no matter what I try.
11-05-2021 12:40 PM - edited 11-24-2021 02:23 PM
Hello,
Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.