01-02-2016 11:14 AM
01-04-2016 02:43 PM
Hello.
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
5. If no obstructions are found, plug the power back in and turn the unit on.
Next, load a single sheet of paper in the unit and try printing to see if the paper will feed correctly.
If the issue persists, please contact our support group using the "Contact Us" link below.
This didn't answer your question or issue? Find more help at Contact Us.
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