PIXMA MG3620 took entire stack of paper in and jammed

[thisisannoying]

This is my second time using this new printer.

The printer took all the paper in the paper feed tray in at the same time - like the whole stack. Now the whole stack is stuck in the printer. The end of the stack is still partly visible in the paper feeder tray on it's way into the printer where it stopped, but it won't budge when I try to pull it. I've tried to pull out individual sheets from the top, bottom, and middle but it doesn't work.

I've turned the printer on and off, hit the stop button, tried to start another printing job just to see if it would move. I've opened the different front compartments. How am I supposed to get to the paper to pull it out? This printer is literally brand new.

[Toddlynn]

I had the same problem. I know that this isn't helpful, but I got the paper out. Unfortunately, there wasn't much left of the printer.

[Patrick]

Hi thisisannoying,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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