03-23-2026 01:30 AM
I have an ix6820 that I can't get to print my 13x19 image. I have a Mac and am running Sequoia 15.7. I have downloaded the appropriate updated Canon software, gone to my printer settings and have tried both Super A/B3 and untitled 13x19 default settings. The paper size for my image is 13x19 and I have selected scale to fit, just in case. After what seems like ages, the paper gets sent through the printer and the yellow light flashes twice. I have tried turning off the printer, changing the program I'm attempting to print from and even screen shot the image to try going through photos. What am I missing?
03-23-2026 08:43 AM
Verify that you have the Canon IJ Series driver installed and not the AirPrint driver.
03-23-2026 09:23 AM
Custom size the paper to 12.96 x 19 (non-printable area settings are all 0 in.)
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