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Paper Jam Error (No Paper in Printer) - MG2522

Carlabelle41
Apprentice

My printer is saying there's a paper jam but there is no paper in my printer. i have the canon MG 2522 series

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since there is no paper jam, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the error still wont clear, your MG2522 would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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