PIXMA mx922 prints blurry.

[afip4n6doc]

Our PIXMA mx922 prints blurry.  I have already cleaned the encoding strip.  

When I print a black and white text document. some lines on a printed document are sharp and crisp, while others are faint and blurry.  These crisp and blurry lines alternate all the way down the page. 

When I print a mixed color and black text document (such as a screen capture of this current page), the color sections are sharp but the black ink sections are blurry as mentioned previously.

The blurry text almost looks like a double image of the letters.

Thank you in advance for any suggestions.

[SaMaMa]

I realize this is an old post, but I also realize that people with this printer are still reading it...I just did. I have to say, don't expect Canon to help you if you've had this printer for more than a few months...they won't. I called corporate thinking that surely they would care about customer service...wrong, they said they are not obligated (yes, that is the word he used) to do anything. I run a small business and if I took on that attitude, we'd be out of business. The printer prints beautifully, if printing certain pdf's, but other documents it prints every few lines blurry, or not hardly at all. So, there is obviously some sort of glitch in the computer board (I'm not a technician, so it's probably called something else). They still sell this thing, and yet the man at corporate was trying to excuse it as well, maybe it's just an older model, no longer being sold. I've had issues with this after owning it only a few months...right after I couldn't return it. I managed to keep it printing, until this happened. I told the guy at corporate that as soon as  I got off the phone, I was buying a Brother printer, mainly because they offer support for the life of the priniter. He was unconcerned. Very frustrating that Canon, a company that has been around and had great customer support for decades, has gone to pots. Bye, bye Canon.

No loonger a loyal Canon customer.

[dpramest]

I'm having the same problem. I've noticed that all the information that is set on a page prints clear, but any variant answers such as name, addresses, phone numbers are blurry. I've tried cleaning the encoder strip as well as deep cleaned x 3, and aligned the printer. I have the Pixma MG7120

[Patrick]

Hi dpramest,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

[RandyRusconi]

my canon MX922 prints blurry from the PGBK ink only.  I did all the cleaning and deep cleaning and printer alignment and cleaned the encoder film. Even unistalled and reinstalled the drivers. Nothing helped. Canon knows about  this problem. It is very common. I set my printer to print on Premium Paper (like a photo) and it prints perfectly. This is a defect with this printer. For Canon to let this go is inexcusable. I will use this workaround until I've finished up all my extra ink then I will purchase a different brand.  This is my last Canon printer. 

[Ramona]

Hi RandyRusconi,

Since the cleanings of the print head and encoder film and alignments have not resolved the blurry printing issue, the printer will require servicing.  We ask that you please contact a Canon technical support representative here to obtain servicing options available to you.  A representative will be happy to assist you free of charge.

[clash]

wherfe do i find the encode thing and printheads?

TY

[Michael]

Hello.

If you are having issues with blurry prints, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Ian_Weeks]

This seems to be a fairly common problem with the PIXMA MX922 and associated printer model.  The issue is well documented in this thread by other users.  I also reported this problem over 2 years ago.

In essence once this fault occurs, the printer will print a good clear line of text followed by 2 lines of blurred text.  The text characters on blurred lines seem to have a ghost image where each character has a second image slightly offset.  

The only workaround that has been found by this forum to work reliably is to modify the paper setting to photo grade.  Although this solution works with normal printer paper it is very slow and only supports single sided printing.     

Cleaning of print heads did not solve this problem for me.

[drkibble]

"I set my printer to print on Premium Paper (like a photo) and it prints perfectly."

I was having the same problem on my MX920 - 2 lines would print OK, then about 4 lines would be blurry/misaligned.  It would do this all the way down the document and on every page.  All maintenance methods were tried numerous times but with no success.

I tested switching to Photo Printing and Photo Papers (I chose Matte Photo paper) and either Standard or High quality (it only allows for these two settings) and it worked fine.  Note that I'm talking about the black ink only.  I tested Photo Printing on Standard Paper at different print quality settings and it didn't work...it just reverted back to the 2 good lines, 4 blurry lines deal.

Since it's black ink only, I recommend bypassing the usual Maintenance > Nozzle Check > Print Test Page protocol as this wastes color ink as well as black.  Go to Printer Properties under the General tab, click on Preferences and set the paper ti Photo and ink quality to High or Standard (also be sure the paper size matches your liking).  Click Apply and OK.  Now click on Print Test Page.  This should print out a Windows Printer Test Page that is mostly just text and in black ink only.  Note- you may have to check the Grayscale print option if this page prints in color.

I believe this process uses more black ink, but it's worth it if you need to print.  I only use my printer for mostly signature pages and it doesn't use a lot of ink or need to be in color.  I plan on using DIY refill ink to help compensate for the increased use of black ink.

I hope this helps!

[pfeldman]

Very interesting!

I was able to resolve the blurry printing issue by running the deep cleaning multiple times, but this wastes a ton of ink.