01-22-2023 06:05 PM
I unpacked and inserted ink trays into printer ran printhead alignment both manual and auto ran deep cleaning and still it fails to print anything on paper. I also tried a copy feature in plain black and white and it failed to print that also.
The printer was purchased a year ago and sat in the box until last week. There are no direct phone numbers to reach support and the manual only suggests running a manual print head alignment which was done repeatedly and has failed.
Can anyone help me with figuring out how to resolve this? The ink trays are definitely wet as I can see the ink pads have color on them from the deep cleaning.
01-24-2023 12:39 PM
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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