Hi ncharde.
From your description, it would appear that PGBK is not printing from your iP8720. First, please load plain paper into your PIXMA iP8720 and then print a test page.
To do this, please hold down the Resume button until the Power light blinks 2 times, then let it go.
The Resume button is the middle button.
Does your printout match the example below?
If not, please perform a few printhead cleanings. To perform a cleaning, please hold down the Resume button until the Power light blinks 1 time, then let it go. After a few cleanings, please print another test page.
If your test page does not print correctly after performing numerous cleanings, your iP8720 would require service.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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