New TS7720 Won't print from cassette tray

[ericston2000]

I just got a new TS7720, but it won't print from the cassette tray.  I went out and bought some expensive trey, and all it does it get jammed and give me the 1003 error code.  I am just trying to do a simple print from on standard 8.5 x 11 paper.  The trey size cassette  guides are set correctly to standard 8.5x11 paper.

It prints fine from the rear feed tray.   Is there something I am doing wrong, or is this just a faulty new printer?

[Patrick]

Hi ericston2000,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS7720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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