I have a PIXMA TS6020 printer that has worked satisfactorily for years with letter paper. After removing the paper tray, I took a jammed piece of paper out. I put the paper tray back in with letter paper using the paper size and guides I have for years.
I keep getting Support Code 1003 “There is no paper in the cassette.” However, there really is paper in the cassette with the proper guides. I have removed the paper and put different paper in, yet I continue to get Support Code 1003. I shut the printer off for some time but still get the message—and can’t print.
