Support Code 1003 for PIXMA TS6020

[cjfrankie]

I have a PIXMA TS6020 printer that has worked satisfactorily for years with letter paper. After removing the paper tray, I took a jammed piece of paper out. I put the paper tray back in with letter paper using the paper size and guides I have for years.

I keep getting Support Code 1003 “There is no paper in the cassette.”  However, there really is paper in the cassette with the proper guides.  I have removed the paper and put different paper in, yet I continue to get Support Code 1003.  I shut the printer off for some time but still get the message—and can’t print.

[Patrick]

Hi cjfrankie,

First, please follow the steps on this page to remove the rear cover and transport unit to check for jammed paper or foreign objects:

TS6000 series - Removing Jammed Paper from Rear Side

When reattaching the rear cover after reinserting the transport unit, please make sure that the rear cover clicks into place.

Please follow the steps on this page to load paper into the cassette of your PIXMA TS6020:

TS6000 series > Handling Paper, Originals, Ink Tanks, etc. > Loading Paper in the Cassette

Once loaded and you have selected the correct paper size and type on the printer's display, please attempt to print.

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[cjfrankie]

Patrick, thanks for your reply. I carefully removed and reattached the rear cover, after finding no paper jam. The printer will still not work. The printer had jammed with 8 pages remaining of a 30 page document. Support Code 1003 “There is no paper in the cassette” consistently reappears--even though there is paper in the cassette and the proper guides are set. Did something come loose?  Are the rollers not picking up the paper?  Please give me a solution to Support Code 1003 “There is no paper in the cassette” when there really is paper in the cassette.  Thanks in advance, cjf

[Patrick]

Hi cjfrankie,

It would appear that your PIXMA TS6020 would require service.  If your PIXMA TS6020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6020 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS6020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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