08-24-2024 07:30 PM - last edited on 08-24-2024 07:41 PM by Tiffany
I'm trying to install a Pixma G3270 on a new ARM processor, Windows 11 PC. The system recognizes the printer but notes that the driver is unavailable (the printer was automatically added to two other non-ARM PCs). Canon says that the G3270 is compatible with ARM based Window 11 PCs. I downloaded the "standard" G3270 drivers from the Support site and when I try to run them I get a "not compatible with this system" notice.
Even though the printer was recognized in System - Settings, I tried to Add Printer - the driver unavailable notice disappeared but when I tried to print, the G3270 was not available. Went back to System Settings and the "unavailable" was back.
Any ideas would be appreciated.
12-15-2024 12:39 PM
I am having the exact same issue, i checked on the canon website prior to purchasing and it stated it was compatible
Did u ever get a resolution
12-15-2024 12:52 PM
Hello!
If the printer is listed on our site as compatible, you can add it to your system without installing a driver.
Please see https://canon.us/armcompatible
12-15-2024 01:04 PM
Your site states it is compatible but when i run the install it states it is not compatible
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.