cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA iP8720 ink tray not moving correctly

Lydia1
Apprentice

Hello! I have just purchased the canon Pixma IP8720 and completed the set up. I was prompted to complete a head alignment and when I went to do so, an orange light started to flash. I followed the recommended steps that the instructions provide for this occurrence but the orange light continues to flash. I looked it up online it was suggested that it may be an issue with the inks and how they are loaded. I opened the top of the printer but the ink tray did not move to align with where you load the inks. I turned off the printer and waited a few minutes before turning it back on. When I did, the ink tray again did not move correctly and got stuck on the opposite side of its "home base location" . I tried unplugging the printer and had the same issue with the ink tray.

I believe my flashing orange light is due to the inks not moving and being where they are supposed to be. I can not find any suggestions with this and attempted it utilize the chat function which I though would bring me to person to troubleshoot with, but was only provided an article that was not helpful. I do not see any error messages popping up, but again I am just setting this printer up and may not be looking in the correct locations for error messages.

If anyone has has a similar problem and was able to fix it, I would greatly appreciate any guidance with this

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Lydia1,

Because you are unable to clear the error that you are experiencing with your iP8720, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

They can assist you with either clearing the error or providing you with your available service options.

 

Avatar
Announcements