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PIXMA TS9520

muehlep
Apprentice

I have a PIXMA TS9520 multi-function device. It is about 4 months old. It used to work just fine, printing and scanning. Today it won't scan. Prints fine. My laptop, Windows 11, cannot even find the device. I've tried repeatedly to reinstall the drivers--there are new ones dated last month--but every time it fails when I get to the point of connecting the device to the PC. How is it possible the computer can "see" the printer but not the scanner?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

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