02-16-2019 02:53 PM
New TS9120 will not print setup test pages. Printer confirms that setup ink tanks are properly installed, I can smell the ink when the printer is running through all of its tests (e.g. auto print head alighment, print nozzle check pattern, cleaning and deep cleaning, roller clean and bottom plate cleaning). Cartridge levels are all going down. I don't see ink runoff in the bottom. Have run print head alignment and print nozzle check pattern eight times. Reinstalled all print cartridges twice.
Owned two older PIXMAs so I understand all the steps and processes. Any suggestions much appreciated.
02-18-2019 03:31 PM
Hi egunning,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.