PIXMA TS9120: Print job communication issues

[fdb100]

Have to pause printing job, unplug printer then re-plug printer back in then unpause job to get the printer to recognize the command. Any suggestions besides reinstall drivers?

[Patrick]

Hi fdb100,

The first step recommended would be to reinstall the drivers.

If the issue persists, please let us know what version of Windows is installed on your computer.
If you are using a Mac, what version of the macOS is installed?

And just to verify, you have your PIXMA TS9120 connected to your computer using a USB cable, correct?

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[fdb100]

I have reinstalled the drivers 4 times in the last 2 months.

Mas OS 10.13.6 Same OS I have used since I bought the printer 5 years ago. And yes it is connected by USB.

I changed USB cords and which port I plug into, more than once.

[Patrick]

Hi fdb100,

Does your Mac only have USB-C ports?  If it does, are you using an adapter like the one below?

If you are using an adapter, are you using an Apple branded adapter?

Also, have you considered using your TS9120 wirelessly to see if the issue persists?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.