05-08-2023 10:01 AM - last edited on 05-09-2023 10:56 AM by Danny
I just received a PIXMA TS7420a and there isn’t a power cord? Why sell a product that doesn’t come with the required cables for use.
05-08-2023 10:09 AM
Where did you purchase it from? I cannot find the manual for that particular model, but similar models do include the power cord. Do you have any documentation that came with it? There should be a section outlining what exactly comes within the box.
05-08-2023 10:14 AM
Greetings,
Have never heard of this happening, but anything is possible. Re-check the packaging, maybe you missed it?
If not, contact the place of purchase or Canon. I'm sure they would be happy to help. I would try the retailer first, unless purchased direct from Canon.
1-800-652-2666
~Rick
Bay Area - CA
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05-08-2023 10:20 AM
Definitely didn’t miss it, the box just has the printer and “manual” (the QR code sheet for set up) it only says “USB not included” but I would assume it would come with a power cord since it needs one to function. Thank you though!!
05-09-2023 10:59 AM
Thanks for posting, Lilwrow! Could you please double-check your printer's model number for us? To date, Canon USA hasn't put out a printer to date with the model number you mentioned. Our support team will be glad to furnish you with a power cord but we need to know which printer you've got first.
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05-09-2023 04:43 PM
The model is PIXMA TS6420a, my apologies!
05-10-2023 01:21 PM
Hi,
I recommend reaching out to Canon support and they will be happy to send you a power cord. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
12-18-2023 04:56 PM
Just chatted with Canon, couldnt help
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