PIXMA TS6420a scanner not connected to pc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024
11:27 AM
- last edited on
11-06-2024
04:05 PM
by
James_C
I'm trying to scan with my TS6420a but have no success! I can print no problem from smartphone, PC, tablet. I've installed the Canon IJ Printer Assistant tool, the scan app from windows, does not find scanner. I have windows 11. please help me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 11:36 AM
Hey, Sophia!
Try this: https://canon.us/TS6420asetup
It will walk you through the whole setup process. It'll also uninstall & re-install if necessary.
Let us know how it goes!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:00 PM
I tried this and still not working. It did remove the Canon IJ utility.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:01 PM
I can still print
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:07 PM
Try to install this: Direct Driver Download
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:23 PM
this didn't work either! it just added a copy of my printer
I really appreciate you trying to help me resolve this issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:24 PM
Could it be my Bitedefender virus protction? I don't think I have a firewall installed but how can I know for sure?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:28 PM
It could be. How long have you had the printer?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:28 PM
interesting though that the copy doesn't acknowledge the existence of scanner at all like the original printer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2024 12:30 PM
bought in 2020 but I was able to scan before and I've had the same virus protection. the only other thing is this is a new laptop.
