PIXMA TS6420a only prints when it wants to 🥲

[Sam__itzel]

My printer is always giving me issues , sometimes it takes even an hour to be able to print a single paper, it’s so frustrating. It is a TS6420a and all it says is “printing data” but all there is is just the noice the printer makes but nothing prints

[Patrick]

Hi Sam__itzel,

What version of Windows is installed on your computer?
If you are using a Mac, what version of the macOS is installed?

Are you using your PIXMA TS6420a wirelessly?
Or are you using your printer with a USB cable?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Sam__itzel]

I am using wirelessly with my iPad Pro and iPhone , and they both have latest software update

[Patrick]

Hi Sam_itzel,

Let's try disabling IPv6 on your printer and then restarting all of your devices.  To do this, please follow these steps:

1.  Please press the OK button on your TS6420a 1 time.

2.  Use the down arrow to select Device settings and press OK.

3.  Use the down arrow to select LAN settings and press OK.

4.  Select Wi-Fi and press OK.

5.  Select Advanced (not Advanced Mode) and press OK.

6.  Select TCP/IP settings and press OK.

7.  Select IPv6 and press OK.

8.  Select Yes and press OK.

9.  Select Enable/disable IPv6 and press OK.

10. Select Disable and press OK.

11. Repeatedly press the Back button (above the OK button) to return to the main screen of the printer.

12. Turn your TS6420a off.

13. Turn your iOS devices off.

14. Please go to your router and unplug the power cord.

15. Wait a few minutes and then reconnect the power cord to your router.

16. Once your Wi-Fi network is back online, turn your iOS devices and TS6420a back on.

Attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Sam__itzel]

Tried that still doesn’t work , and only print like 5% of the page 

 

 

[Patrick · Accepted solution]

Hi Sam__itzel,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of this printing issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.