PIXMA TS6420a Support code 495A

[Kmcaneeley]

Hi there,

My printer keeps reading "Support code 495A" and a solid orange light turns on. When this happens the only button that works is the power button. I turn it off/on and it comes right back.

I have tried many troubleshooting techniques based off of what other people have said, but none work.

-Tried turning it off/on

-Unplugged for 30 sec then restart

-Did a hard reboot....nothing is working

Anyone have any insight?!

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know the exact model printer you are using and which operating system is running on your computer (i.e. Windows or macOS and which version) Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[Kmcaneeley]

I have the Canon Pixma TS 6420a, and I am using macOS version 12.6.1

[ArthurJ]

Hi,

If the error will not clear even after a restart then the printer will require service.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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