11-19-2022 01:39 PM - last edited on 11-22-2022 09:47 AM by Danny
I have a new Canon TS6420A and the rear tray came completely off and have no instructions to reinstall and it seems unable to fit to the back of printer. Is it broke?
11-22-2022 10:58 AM
Hi,
It sounds like the printer would require service. Since the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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