11-19-2022 01:39 PM - last edited on 11-22-2022 09:47 AM by Danny
I have a new Canon TS6420A and the rear tray came completely off and have no instructions to reinstall and it seems unable to fit to the back of printer. Is it broke?
11-22-2022 10:58 AM
Hi,
It sounds like the printer would require service. Since the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
07/01/2024: New firmware updates are available.
CR-N700 - Version 1.4.0
CR-N500 - Version 1.5.0
CR-N300 - Version 1.5.0
CR-N100 - Version 1.1.0
CR-X300 - Version 1.3.0
RC-IP1000 - Version 1.1.0
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
EOS R7 - Version 1.5.0
EOS R8 - Version 1.3.0
EOS R10 - Version 1.5.0
EOS R50 - Version 1.2.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS R3 - Version 1.7.1
EOS R5 - Version 2.0.0
EOS R6 - Version 1.8.4
EOS 1DX Mark III - Version 1.9.0
WFT-R10 - Version 1.3.1
