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PIXMA TS6420: printer not printing from Chromebook

joym15
Apprentice

TS-6420n printer not printing from my Chromebook.

I've deinstalled and reinstalled the wireless, deinstalled and reinstalled the printer driver. I can scan from my Chromebook so I know the wireless works (the printer was purchased in 2021 and has worked great until just recently), and I can print from my phone.
I can photocopy a document from the printer so I know the ink and the paper feed works. When I print from my Chromebook, it shows a dialogue box saying it is printing, but nothing comes out of the printer. Any suggestions?
Oh, I also turned off / unplugged the printer and held down the Power button from 30 seconds and plugged back in, nothing! 
I also made sure the printer was using the correct paper feed (the main one). 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi joym15,

Were you able to resolve this issue?

 

 

 

 

 

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