PIXMA TS6320 turns on and immediately turns off

[joejabo]

My Pixma TS6320 printer has been working fine up to now. It has suddenly started to turn off immediately after turning on. It only stays on for a few seconds and turns off, not allowing me to access the menu. It is connected to the wifi since it does turn on when tryong to print remotely but it turns right off. Any ideas?

[ArthurJ]

Hi, 

It sounds like an internal hardware issue with your TS6320. If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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