12-10-2022 02:46 PM
I have a TS6320 that is only two years old that will not turn on.
It has been unplugged and moved to different outlets but when plugged in and the power button pushed nothing happens. There are no noises or start up. It acts as if the printer was unpowered.
I suspect this is a problem with the power supply. I used a volt meter and the cord is providing power so I suspect the internal brick is faulty. Has anyone had to replace the "Safety Mark 180026-11?"
Or is there another way to do a hard reboot that I am missing?
12-13-2022 12:29 PM
Since Canon does not have a replacement part for this type of issue, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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