09-03-2024 12:03 PM - last edited on 09-03-2024 02:35 PM by James_C
In the middle of printing, the lights started blinking and I got error code 1684: above (BK) ink tanks cannot be recognized.
The cardridge was not empty and it was working fine all this time. I followed all instructions available online (resetting, cleaning head and connections, unplugged from power source for 10 minutes, reinstalled cartridges, held down power button, etc. etc.). I even bought a new (canon) cartridge, but that one was also not recognized. I also followed a couple instructions found here with similar issues on different printer.
How can I resolve this issue, the printer works fine otherwise and is not ready for the dump (bought in 2020).
09-20-2024 04:54 PM
Hi Skup,
With your PIXMA TS6320 powered on, please open the cover.
Please take a picture of the ink tanks that are installed in your PIXMA TS6320 and then please post that image to your reply of this message.
I look forward to assisting you further.
09-24-2024 09:25 AM
Hi Patrick, thanks for checking.
09/26/2024: New firmware updates are available.
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