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PIXMA TS6320 suddenly doesn't recognize cartridge

Skup
Apprentice

In the middle of printing, the lights started blinking and I got error code 1684: above (BK) ink tanks cannot be recognized. 

The cardridge was not empty and it was working fine all this time. I followed all instructions available online (resetting, cleaning head and connections, unplugged from power source for 10 minutes, reinstalled cartridges, held down power button, etc. etc.). I even bought a new (canon) cartridge, but that one was also not recognized. I also followed a couple instructions found here with similar issues on different printer. 

How can I resolve this issue, the printer works fine otherwise and is not ready for the dump (bought in 2020).

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi Skup,

With your PIXMA TS6320 powered on, please open the cover.

Please take a picture of the ink tanks that are installed in your PIXMA TS6320 and then please post that image to your reply of this message.

I look forward to assisting you further.

 

 

 

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cardridges.jpg

Hi Patrick, thanks for checking.

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