PIXMA TS6020 Paper Jam Message Won't Clear

[selfridgeconst]

Replaced large black ink cartridge. Got message saying it was correct Canon product. After attempting to print & getting an error message on the Word site. Looking at the printer it had the 1300 error - paper jamb. There was no paper jamb. Have gone through all the prescribed procedures multiple times. However the error code won't clear. Pushing the OK makes the ink shuttle move &  the little white rollers move too. Ink lights are not on. I can get nothing else but the paper jamb to appear on the screen & all other buttons except for power do not function.

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If this does not resolve the issue, there is most likely a internal issue with the printer and it would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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