Pixma MG2120 scans with blue background

[waltfult]

I have a MG2120 printer/scanner that stated scanning with a blue back ground.  It prints with the correct background.  I removed all canon drivers and reinstalled, but still get the blue background when I try  to scan a document with color lettering.  

[Patrick]

Hi waltfult,

What version of Windows are you using?
If you are using a Mac, what version of OSX is installed?

What program are you using to scan?  Are you scanning using the MP Navigator EX?

[waltfult]

My system is windows 10.  I don't use MP Navigator EX. I click on devices and printers and then click on my printer

[ArthurJ]

Hi,

There is most likely a hardware issue with your scanner and it would need to be replaced. Since this model has been retired, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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