PIXMA TS5350i Error 1651 Unable to Communicate Properly

[mjsaul]

All of a sudden my TS5350i is reporting error 1651 "The printer is still unable to communicate properly".

I have a print cartidge subscription (30 pages per month) - all paid up, and i rarely use the printer.

It is able to communicate (i told it to update the firmware and it did so, i can also check its status using my phone).

I've reconnected it to the wifi twice with no problem - with the printer confirming it connected successfully.

Please help me to resolve this

Thanks

Mark

[Ron]

Hello mjsaul.  Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.  The TS5350i isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.