12-04-2024 06:46 PM
I have a Canon Imageclass MF232w that had been working great on my Windows 10 Dell Inspiron 15.
I had MF Scan Utility version 1.2.0.0 installed and it worked great.
I recently upgraded computer to new Dell Inspiron 15 Windows 11 and installed MF230SeriesMFDriverV520WPusEN.exe
The printer prints and appears to be properly installed.
However Scanner settings Hardware properties say:
“Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer.”
Of course the device is connected because I am able to print.
I then installed winmfscanutilityv12102.exe
When I try to scan I get the following message:
“Cannot communicate to the scanner. The cable may be disconnected or the scanner is turned off.”
The cable is connected, and the scanner is turned on. Again, I am able to print.
I tried to remedy by fully uninstalling driver and software leaving no traces.
Then I reinstalled and got the same result.
I am wondering if there is a patch forthcoming to the drivers and MF scan software so I can use as I did previously under Windows 10.
Please Help. Thank You.
Solved! Go to Solution.
12-04-2024 07:40 PM
Greetings,
What feature release of Windows 11 are you running? This is likely related to windows 11 feature release 24H2. Microsoft has acknowledged a scanner communication issue with this update. It affects multiple manufacturers.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
12-04-2024 07:40 PM
Greetings,
What feature release of Windows 11 are you running? This is likely related to windows 11 feature release 24H2. Microsoft has acknowledged a scanner communication issue with this update. It affects multiple manufacturers.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
12-04-2024 08:29 PM
Yes I have windows 11 feature release 24H2 installed. Thanks for the quick response.
12-04-2024 08:50 PM
I'm hoping there's going to be a patch for this soon.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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