MF232w Windows 11 scanner Code 45 "Currently, this hardware device is not connected"

[winmfscan-fails]

I have a Canon Imageclass MF232w that had been working great on my Windows 10 Dell Inspiron 15.

I had MF Scan Utility version 1.2.0.0 installed and it worked great.

I recently upgraded computer to new Dell Inspiron 15 Windows 11 and installed MF230SeriesMFDriverV520WPusEN.exe

The printer prints and appears to be properly installed.

However Scanner settings Hardware properties say:

“Currently, this hardware device is not connected to the computer. (Code 45).  To fix this problem, reconnect this hardware device to the computer.”

Of course the device is connected because I am able to print.

I then installed winmfscanutilityv12102.exe

When I try to scan I get the following message:

“Cannot communicate to the scanner. The cable may be disconnected or the scanner is turned off.”

The cable is connected, and the scanner is turned on.  Again, I am able to print.

I tried to remedy by fully uninstalling driver and software leaving no traces.

Then I reinstalled and got the same result.

I am wondering if there is a patch forthcoming to the drivers and MF scan software so I can use as I did previously under Windows 10.

Please Help.  Thank You.

[shadowsports · Accepted solution]

Greetings,

What feature release of Windows 11 are you running?  This is likely related to windows 11 feature release 24H2.  Microsoft has acknowledged a scanner communication issue with this update.  It affects multiple manufacturers.  

[winmfscan-fails]

Yes I have windows 11 feature release 24H2 installed.  Thanks for the quick response. 

[shadowsports]

I'm hoping there's going to be a patch for this soon.