PIXMA TS5100 Unable to delete document from print queue

[pippaj]

My printer [Canon PIXMATS1500 series] has been working beautifully until I tried to delete a document from the print queue.  The screen says "deleting" but has said that for days now, and nothing happens.  I was able to cancel all the other documents, but can't get rid of this one, and can't print until it's gone.  HELP

[suzyhladky]

amazingly helpful and detailed for us non dos users! thanks soo much

[bjbell]

MG6320 with a Dell desktop.  

I have done the recommended  process 4 times and my queue is definitely empty.  But when I go to  "Print Spooler" again and hit "Start", it shows it trying to turn on, but goes back to the choices which hav e changed  to "Stop the  service" and" Restart the service".    I then hit the "Restart" and it shows it trying to turn on also, but it does not  start again and reshows those same  two buttons.  

When I try to print, it still shows the Code 6000 on my printer.

Any advice?  Thank you.

[bjbell]

I have done the manual process. Microsoft is showing I have the latest update??

[bjbell]

Meant to say Windows 10 is updated.

[kris05]

Gosh, you're amazing - thank you so much!